The Delta Soup is Spoiled
Trent at The Simple Dollar asked, Does one bad experience spoil the soup? He is referring to our adverse reaction to certain brands or establishments as a result of one unpleasant experience that we pretty much boycott the product altogether.
That reminded me of all the whining I’ve been doing lately about the inconvenience of traveling nowadays. I whined about the higher prices, the luggage, the extra fees, I whined about the delays. But you know what, I think most of us expect that now. We don’t really expect first class treatment in coach anymore. Actually, I think even first class travelers will agree that the overall service of commercial flights have been declining every year. Even with all the things I complained about, they weren’t enough to make me stop flying altogether. It’s just too much of a necessity. I will still be flying commercial planes. I can’t afford to fly any other way.
However, I can avoid certain airlines. DELTA specifically. I don’t have to fly with them, they don’t offer anything more than what I can get from other airlines anyway. I am not going to fly with them anymore not because of high prices, luggage fees or delays. I’m not flying with them anymore because of one bad experience with one bad employee at one remote airport counter. It’s probably an isolated event, and maybe, I’m being a bit unfair but an experience with them still left a bad taste in my mouth and I can’t, in good conscience, keep giving them what little money I have to spend.
Here’s why…
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